Movement to Virtual/Digital programs/COVID-19 Statement
Delta Family Resource Centre has persevered during the Covid-19 crisis. In March of 2020, Delta Family Resource Centre took steps and initiated closing procedures by limiting face-to-face activities at the announcement by public health officials in response to the pandemic. The checklist/questionnaire was required to be completed by anyone entering the space and being turned away if the responses required such action be taken (community members, delivery agents and staff). We established a COVID Leadership and response team to not only monitor but help inform the entire Delta team and larger community as things rapidly developed. As a team we were able to effectively utilize all resources within our means to support our community and keep them informed by directing them to the designated official reports provided in order to do our part in combating the COVID pandemic.
Initially staff were limited to and encouraged to work from home with managers working on rotation 2-3 days a week. Staff did come into the office and social distancing was practiced during that time with the office being deep cleaned (as per new contract – consult Office Manager for specifics) and staff requested to clean regularly any spaces used.
With the support of key stakeholders such as the Ministry, the City of Toronto and our network partnerships with other agencies we began to implement our pandemic policy as well as emergency response plans. Delta has maintained links with several community coordination plans which saw the activation of several community clusters by geographical location across Toronto neighborhoods. In addition to other networks, these community links created opportunities for communication, coordination, and resource sharing at the local level between community organizations at large.
Through several collaborative efforts and refocusing of funds (in keeping with the respective funders communication and guidelines re: COVID) we were able to ensure access to food access, mental health as well as other counseling supports, referrals to other active services (using the information shared through our community networks), resources such as computers, telephones, access to technological supports among others and based on the needs of our vulnerable communities during this pandemic.